TERMS & CONDITIONS

1. Admission

• Tickets: All visitors must have a valid ticket for entry.
• Refusal of Entry: We reserve the right to refuse entry to any individual at our discretion.

2. Behavior

• Conduct: Visitors must adhere to our code of conduct, which prohibits smoking, alcohol consumption, and any inappropriate behavior.
• Safety Rules: No eating or drinking on the ice, and the use of protective gear is encouraged.

3. Safety

• Compliance: Visitors must comply with all safety instructions provided by our staff.
• Assumption of Risk: By participating, visitors acknowledge and accept the inherent risks associated with ice skating, including the risk of injury.
• Responsibility for Belongings: Visitors are responsible for their own belongings and the ice rink is not liable for lost or stolen items.
• Security Measures: The ice rink reserves the right to conduct security searches and refuse admission to anyone under the influence of drugs or alcohol.
• Prohibited Activities: Certain activities, such as smoking, eating, drinking, or using mobile phones, are prohibited to maintain a safe environment.
• Medical Conditions: Please inform our staff of any medical conditions that may require special assistance.

4. Photography

• Consent: By entering the premises, you consent to being photographed or filmed for promotional purposes??

5. Refunds and Cancellations

• Refund Policy: Tickets are non-refundable except in the case of event cancellation by us.
• Cancellations: Customers may request ticket exchanges subject to availability.

6. Liability

• Disclaimer: We are not liable for any injuries or accidents that occur on our premises.
• Waiver of Liability: Visitors may be required to sign a waiver releasing the ice rink from liability for any injuries or damages sustained while on the premises.
• Insurance: Visitors are encouraged to have personal accident insurance.

7. Additional Services

• Skate Hire: Skate hire is available on-site for an additional fee.
• Companion Tickets: Free companion tickets are available for visitors with disabilities or parents supervising children.
• Accessibility: Our facility is equipped with accessibility features to accommodate all visitors.

PRIVACY POLICY

1. Introduction

Welcome to Tri Ice Sports Holdings (pty) Ltd. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and share your personal data when you visit our ice rink or use our services.

2. Data Collection

We may collect the following types of personal data:
• Contact Details: Name, email address, phone number, and postal address.
• Payment Information: Credit or debit card details and billing information.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Preferences in receiving marketing communications from us.

3. Data Usage

We use your personal data for the following purposes:
• Service Delivery: To process your bookings and provide you with our services.
• Customer Support: To respond to your inquiries and provide support.
• Marketing: To send you promotional offers and updates, provided you have opted-in.
• Compliance: To comply with legal obligations and protect our legal rights.

4. Data Sharing

We may share your personal data with:
• Service Providers: Third-party vendors who provide services on our behalf, such as payment processors.
• Legal Authorities: When required by law or to protect our rights.

5. Data Protection

We take the following measures to protect your data:
• Encryption: Use of encryption technologies to safeguard your data during transmission.
• Access Controls: Restricted access to personal data to authorized personnel only.
• Regular Audits: Regular reviews of our data security practices.

6. User Rights

You have the right to:
• Access: Request access to your personal data.
• Correction: Request corrections to any inaccurate data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Opt-out of marketing communications at any time.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.